當LINE賴上你

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2015 / 3月

文‧張瓊方


有人說人手一隻智慧型手機、iPad的今天,是「滑世代」。

滑著、滑著,憤怒鳥、Candy Crush、波特村保衛戰、跑跑薑餅人……,進入你我的生活,成為不可或缺的娛樂休閒。

妳/你多久沒有抬頭看看周遭的人事物了?多久沒和家人閒話家常?一邊走路一邊滑手機;一家人同桌吃飯,彼此不交談,只顧著與不在場的朋友LINE來LINE去,這種看似荒謬的場景其實已成日常生活的一部分。

Whats App、LINE、we chat、FB Messenger……通訊軟體日新月異,有人靠它溝通、分享生活。似乎越來越多人發現自己已離不開掌中這個小視窗,沒有它便喪失安全感,彷彿失去與世界的一切連結……


滑世代、全面賴(LINE)上的日子到來,人們生活中增加許多樂趣、便利的同時,卻也失去了「自由」與「安全」。有人被「綁架」,也有人被「詐騙」。

如何在賴世代怡然過日?必須有所為,有所不為。

全民皆LINE

有17種語版、全球註冊用戶已突破4億的LINE,在台灣也擁有1,700萬註冊用戶。排名雖在日本、泰國、印尼、印度之後,居世界第5位。但以台灣2,300萬人口而言,去除才呱呱墜地的嬰兒、幼童,以及不諳3C產品操作的老人家,說是全民都「賴上了」也不為過。

LINE自2012年初登台上架,不到兩年風行草偃、席捲全台,甚至連台北市政府行政團隊都靠LINE群組管理市政,博得高效率的美名。但若從個人的角度出發,每個人對於LINE的即時、無遠弗屆掌控,忍受程度不一。若下班時間還不時得收LINE訊息、回覆長官,究竟算不算加班?也一度引發討論。

對此,高雄市府曾首開先例,在高雄氣爆發生時因訊息量龐大且以LINE發布,部分新聞局員工必須半夜在家以LINE發稿,市府決議,完成1則新聞發布算加班1小時,給予補休。

至於親朋好友間,沒有時空距離、不分晝夜的LINE來LINE去,就看個人意願,「歡喜做、甘願受」囉!

我已讀你的已讀

事實上,在無遠弗屆、溝通便利的同時,也衍生不少人際間的壓力與焦慮,「已讀不回」就是其中之最。

根據《蘋果日報》報導,在使用LINE人數最多的日本goo網站「用LINE十大不爽排行」上,第一名是「被人責問為何訊息已讀不回」,有趣的是,第二名卻是「對方讀了訊息卻不回應」。其他還有:一天到晚收到遊戲或給禮物邀請、只丟個網址過來什麼都沒解釋、在群組聊天裡聊個人私事,以及全部只用貼圖對話……等等。

台灣大哥大每年舉辦「myfone行動創作獎」,去年單向簡訊文字組由一位17歲的高中生以「我已讀你的已讀」7個字拿下7萬元獎金,評審的評語是:委屈又帶威脅,充分表露現代人對通訊軟體期待又怕受傷害的心理。

關於這個令人又愛又恨的「已讀」顯示設計,已有人開發「已讀不回小幫手」、「已讀不回神器」等軟體破解,讓人可以神不知鬼不覺看了訊息,卻不會顯示「已讀」。稍稍化解了被賴上後,無所遁形的壓力。

LINE上新騙術

不過,被賴上的壓力不僅止於無所遁逃於天地間奪命連環LINE,還有各種千奇百怪、手法不斷翻新的隱私竊取及詐騙隱藏其中。

內政部警政署刑事警察局預防科林于超指出,詐騙機房從台灣、大陸,一路遷移至越南、泰國、土耳其、埃及…;手法也隨著通訊媒介與軟體不斷更新,近年智慧型手機以及平板電腦普及化,手機簡訊或通訊軟體,已成為新興的詐騙工具。

根據警政署的統計,去年共發生2萬3,058件詐欺案件,較上年增加了4,286件,其中以「電話、手機、簡訊詐欺」及「網路詐欺」兩類增加3,059件,占全年增加數的71%。

細看被害人的年齡層,以18∼23歲以及30∼39歲為主,占比將近半數。

林于超指出,由於LINE較早進入台灣,再加上不斷推出動態貼圖、遊戲、語音、視訊通話等功能,很快打敗一度用戶數也不少、卻因曾傳出要收費而沒落的Whats App;LINE在台灣現已一枝獨秀,詐騙犯罪當然也不會放過此一熱門管道。

刑事警察局預防科蔡宗霖表示,LINE是過去沒有的新興犯罪工具,從去年才開始大量暴增。據觀察,越是對3C產品不了解的人,越是容易因誤點連結而上當受騙。

被偷拍的是你嗎?

「X先生,您的露天商品已經送達門市,寄件代碼為http://…」

「看看那些我們當年合拍的照片是多麼年輕http:// …」

「Y小姐,被偷拍的是你嗎?http://…」

「某某人,你有交通罰單逾期未繳…」

「我朋友的狗狗參加人氣比拚大賽,請幫忙按一下讚。http://…」

「我的手機送修,麻煩幫我收個簡訊。http://…」

以上五花八門、琳瑯滿目的簡訊或LINE,無非就是要引誘你點進惡意連結,進入釣魚網站或藉以植入木馬程式,竊取個人通訊錄、即時通訊軟體帳號與密碼,然後以你的帳密登入LINE,取得使用權限,再傳訊息給你的好友。

手機具有小額付費功能,歹徒竊取個人資料後,可利用其門號消費,或發文向被竊者的朋友借錢、要求代購遊戲點數等。

相較於過去電話詐騙,還有聲音相似度可辨識,LINE省去了人聲對話,直接以文字搭配有人像的大頭貼,被害人更加難以察覺。

一位大學生,連續兩次被自己媽媽以辣妹大頭貼矇騙,不但加入好友,相談甚歡,進而興致勃勃地想約辣妹LINE友看電影時,媽媽才得意地亮相。此這對母子的LINE大鬥法鬧上新聞,媽媽對於自己能兩度攻入兒子的朋友圈十分興奮,大學生卻覺得丟臉沒面子,旁人則藉此認清了LINE詐騙的輕而易舉。

「三不一要」防詐騙

林于超指出,基於手機等行動裝置詐騙層出不窮,刑事警察局與通訊軟體廠商協調,研擬許多防弊機制,例如增加「換機密碼」機制,如此一來,就可以防止帳號神不知鬼不覺地在不同裝置(電腦)登錄。林于超建議,平時不用電腦登入LINE者,可把允許在其他裝置登入的選項關閉,以免平添困擾。

此外,換手機時還要多設一組密碼,以避免歹徒在另外一支手機登入。手機與臉書遊戲連動時,也同樣要多設一組密碼。以免臉書被盜,LINE也跟著被盜。

事實上,要防止受騙上當也非難事。只要謹守「三不一要」自保守則:不點來路不明網頁、不裝惡意程式、不用相同帳號密碼登入不同網站;要問明好友傳來之不合理請求。若能做到這「三不一要」,就可以放心遨遊在LINE的天地裡。

林于超指出,根據行政記錄觀察,經由不斷提醒,LINE詐騙成功的上當狀況已從高峰逐漸下滑減少。

LINE世代詐騙壓力的解除或許可以仰賴科技與偵防;人際溝通壓力的解除則要靠個人的智慧與修鍊。

抬起頭,讓視線離開手上的小框框吧!因為真實的世界更加寬廣啊。

相關文章

近期文章

英文

Accessing LINE: Safety First

Chang Chiung-fang /tr. by Geoff Hegarty and Sophia Chen

Some say that today is “the era of the finger-slide” where nearly everyone has a touchscreen device as their constant companion.

Online games like Angry Birds and Candy Crush have become an essential part of everyday life and leisure.

People stare at their smartphones while walking down the street. Families share the dining table to enjoy a meal together, but they don’t talk to each other: instead they chat with their friends via LINE. These scenarios may have sounded absurd just a few years ago, but they’re an integral part of many people’s lives today.


Communication apps like WhatsApp, LINE, WeChat, and Facebook Messenger have rapidly implanted themselves into our world. Many of us use these tools to communicate and share aspects of our lives with others. More and more people are finding themselves lost without that little screen they hold in their hand. They feel insecure, like they’re losing touch with the world, if they can’t access their device.

But while software like LINE has brought fun and convenience into many people’s lives, at the same time some have lost their freedom and security. There have been various incidents where people have been tricked or even kidnapped as a result of using LINE.

To use LINE safely, one needs to understand the risks—and exercise caution.

All on LINE

LINE is available in 17 different languages with over 400 million registered users worldwide, 17 million of them in Taiwan. Although Taiwan ranks number five in the world, with a population of 23 million it’s likely that most people in the country have used LINE, excluding children and the older generation who may not be familiar with 3C products (computers, communications, and consumer electronics).

LINE has grown in popularity since its Taiwan launch in early 2012. Even the Tai­pei City Government’s executive team has used LINE to bolster efficiency. But from a personal standpoint, not everyone appreciates its instant and far-reaching communicative abilities. Does it count as overtime if you have to check and reply out of hours to LINE messages? This has become a widely discussed issue.

The Kao­hsiung City Government was the first to consider working via LINE as overtime following the Kao­hsiung gas explosions in 2014. Because huge amounts of information needed to be processed and conveyed via LINE, staff in the Information Bureau were preparing and releasing news from their homes often till midnight. So the city government decided to compensate employees: one press release counted as one hour’s overtime.

Message read!

But while LINE can be used almost anywhere anytime and provides enormous convenience, it can also create a lot of interpersonal stress and anxiety. “Message read but no reply” is one of the most common frustrations with LINE.

According to the Taiwan Apple Daily, Japan boasts the largest number of LINE users. Recently Japan’s goo web portal surveyed the top ten unpleasant responses to LINE: “the recipient was questioned as to why they had read the message but had not replied” ranked number one, followed by “the recipient read the message but didn’t reply.” Taiwan Mobile runs the Myfone Creativity Award every year. In 2014 a senior high school student’s line “I have read your ‘have read’” won a NT$70,000 cash prize in the one-way text category. The judging committee commented that the words express feelings of being wronged yet with an air of menace, and clearly reveal many people’s mixed attitude towards communication software: expectations of convenience tinged with a fear of being hurt.

Mobile apps have been developed to resolve the perceived threat of a “have read,” so now people can at least read the message knowing that the feared confirmation won’t show up. This innovation has provided some relief to the more sensitive users of LINE.

Fraud via LINE

However, stress is not the only issue for LINE users. There are also all kinds of ever-changing intricacies that can be misused to steal users’ personal information and defraud those not wary enough.

Lin Yu­chao works in the Crime Prevention Affairs Division of the Criminal Investigation Bureau (CIB) at the National Police Agency. He points out that in recent years, because of the popularity of smartphones and tablets, cellphone texts and messaging software have become the new tools of choice for fraudsters.

According to National Police Agency statistics, a total of 23,058 fraud cases occurred in 2014, an increase of 4,286 over 2013 figures. Among these new cases, two categories stood out: fraud by telephone, cellphone, and SMS, and fraud online. The number of phone and Internet fraud cases rose by 3,059, accounting for 71% of the overall annual increase.

Cai Zong­lin, also from the CIB’s Crime Prevention Affairs Division, claims that LINE is an emerging tool for criminals, with the number of reported cases surging dramatically in the past year. And sadly, the less awareness people have of 3C products, the more easily they can be tricked.

Is this you?

“Mr. X, your products have been delivered to the store, mailing code: http://...”

“Look at the pictures we took together, how young we were: http://...”

These types of SMS texts or LINE messages are simply tricks to lure people to phishing websites in order to steal their personal contacts, login names and passwords for instant messaging software. Then the fraudsters can log in to victims’ accounts and send messages to people’s friends to (for example) “borrow” money to purchase online game points.

In contrast to past examples of telephone fraud where the fraudster’s voice might be recognized, LINE doesn’t require speech. People send texts and attach photos, so it’s more difficult for victims to detect fraudulent messages.

Preventing fraud

Lin says that because of so many examples of fraud cases via cellphones and other mobile devices, the CIB is working with software companies to develop fraud-prevention mechanisms; for instance, a system that might require a new password if a user tries to log in from a different device, thus preventing a fraudulent user from accessing a victim’s account without being detected.

In fact, preventing deception is not really too difficult. People need to keep the following principles in mind: don’t click on unidentified web pages; don’t install any malware; don’t use the same account password for different websites; and make sure that you check back with friends who seem to be making unreasonable requests. If you follow these rules, then you should be able to use LINE with complete peace of mind.

In this era of LINE and related technologies, avoiding fraudsters is relatively simple with the help of technology and basic detection measures. But relieving the stress of mobile interpersonal communication has to rely on personal wisdom and experience.

Raise your head! Take your eyes away from the little screen in your palm! Look around! The real world is broader and more interesting than you think.

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